Privacy Policy
Effective Date: January 1, 2026
Last Updated: January 1, 2026
1. Introduction
JJ Excavation & Leveling Ltd. ("Company", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request a quote, use our services, or communicate with us.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Property address
- Project details
- Payment information (if applicable)
- Any other information you voluntarily submit through forms or communications
Automatically Collected Information
- IP address
- Browser type
- Device type
- Pages visited
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide estimates and excavation services
- Communicate regarding projects and scheduling
- Send appointment reminders and service updates
- Respond to inquiries
- Send marketing communications (where consent has been provided)
- Improve our website and customer experience
- Comply with legal obligations
4. SMS Communications
If you provide your phone number and opt in to receive text messages, you consent to receive SMS communications from JJ Excavation & Leveling Ltd.
These messages may include:
- Appointment confirmations and reminders
- Project updates
- Service-related notifications
- Promotional or marketing messages (where consent has been provided)
- Message frequency may vary.
- Message & Data Rates
- Message and data rates may apply depending on your mobile carrier.
How to Opt-In:
You may opt in to receive SMS communications from JJ Excavation & Leveling Ltd. by:
- Checking the SMS opt-in box on our website contact/quote request forms
- Texting a keyword to our designated number (if applicable)
- Providing verbal consent when scheduling services
When you opt in, you will see language similar to: "I agree to receive text messages from JJ Excavation & Leveling Ltd. regarding appointments, project updates, and occasional promotional offers. Consent is not required to purchase services. Message frequency varies. Msg & data rates may apply."
Express Written Consent:
By opting in, you provide your express written consent to receive automated marketing and transactional text messages. You can withdraw consent at any time by replying STOP.
Consent is Not Required:
Agreeing to receive SMS messages is not a condition of purchasing any goods or services from JJ Excavation & Leveling Ltd.
Opt-Out Instructions
- You may opt out of SMS communications at any time by replying:
- STOP to unsubscribe
- HELP for assistance
- You may also contact us directly to be removed from SMS communications.
- We do not sell, rent, or share SMS opt-in data or consent with third parties for marketing purposes.
No mobile information will be shared with third parties for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies & Tracking Technologies
We may use cookies and tracking technologies to enhance your experience on our website. These may include:
- Website analytics tools
- Advertising pixels
- Session cookies
- You may disable cookies through your browser settings; however, this may affect certain website functionality.
6. Disclosure of Information
We do not sell your personal information.
We may share your information with:
- Trusted service providers (e.g., website hosting, CRM systems, payment processors)
- Legal authorities where required by law
- Contractors or subcontractors when necessary to complete a project
- All third parties are required to protect your information in accordance with applicable privacy laws.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your information, no method of transmission over the internet is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements.
9. Your Rights
Under applicable Canadian privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request deletion of your information, subject to legal requirements
- To exercise these rights, please contact us using the information below.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.